InfinityPro products are backed by professional warranty coverage and responsive technical support designed for classrooms, meeting rooms, and enterprise environments.
Professional Technical Support
Enterprise Ready
Reliable Coverage
Smart Ecosystem
InfinityPro products are designed for long-term performance and supported by professional warranty services for eligible hardware and system components.
Manufacturing Defects
Hardware Malfunction
Technical Diagnostics
Software Guidance
Display Performance
System Troubleshooting
Our technical team works closely with customers to ensure InfinityPro systems continue operating effectively in classrooms, meeting spaces, and enterprise environments.
Understanding what isn't covered helps ensure proper product use and maintenance.
Damage caused by misuse or improper handling
Alterations made without official approval
Damage from incorrect setup procedures
Dropping, spills, or unintended incidents
Extreme temperatures, humidity, or weather
Non-approved accessories or modifications
Note: Warranty terms may differ depending on product configuration and deployment environment. Please refer to your specific warranty documentation for details.
InfinityPro provides responsive support services to help organizations minimize downtime and maintain productive collaboration environments.
Quick diagnosis and resolution without on-site visit
In-depth analysis of system performance
Expert guidance for optimal system usage
Help with software setup and configuration
Assistance with new installations
Help getting started with your systems
Our streamlined support process ensures quick and effective resolution for all your InfinityPro products.
Contact support through form, email, or phone to report your issue.
Our team evaluates the issue and determines the best course of action.
Remote diagnostics or on-site servicing to resolve your concern.
We ensure your systems are operating correctly after resolution.
InfinityPro supports customers beyond hardware delivery with installation coordination, deployment assistance, and onboarding guidance.
Professional setup for classroom and meeting room displays
Conference system configuration and optimization
Audio and video system integration
Content display system installation
Multi-location deployment coordination
Training and getting started guidance
Support extends beyond hardware to help customers maximize the Infinity Insphere ecosystem and collaboration tools.
Help navigating the Insphere collaboration platform
Support for integrated applications and tools
Screen sharing and wireless collaboration
Help with AI-powered collaboration features
Digital signage and content organization
Ecosystem integration assistance
You can request warranty support by contacting our technical support team via email at [email protected], or by submitting a support request through our contact form. Please include your product information, serial number, and a description of the issue.
InfinityPro interactive displays, conference systems, digital signage solutions, LED walls, and official accessories are covered under warranty. Coverage includes manufacturing defects and hardware malfunctions for the specified warranty period.
InfinityPro interactive displays come with a standard 3-year warranty covering hardware components and display panels. Warranty duration may vary for different product categories. Extended warranty options are available for enterprise deployments.
Yes, on-site servicing is available for eligible warranty claims. Our technical team will assess your situation and determine whether remote support or on-site service is the best solution for your needs.
Yes, technical support includes guidance on software features, Insphere platform usage, firmware updates, and troubleshooting for software-related issues. Our team can help you maximize your InfinityPro ecosystem.
Yes, enterprise customers can access priority support, dedicated account management, and extended warranty options. Contact our sales team to discuss enterprise support plans tailored to your organization's needs.
Please provide your product model, serial number, purchase date, a detailed description of the issue, any error messages received, and steps you've already taken to troubleshoot. This helps our team assist you more efficiently.
Our support team is ready to help with product questions, troubleshooting, deployment support, and warranty-related inquiries.
Monday - Friday: 9:00 AM - 6:00 PM (ICT)
InfinityPro combines smart collaboration technology with professional support services to help organizations operate with confidence.