InfinityPro is committed to providing reliable smart collaboration solutions with clear and professional return support processes.
Professional Support
Enterprise Ready
Reliable Service
Customer-Focused
InfinityPro works to ensure customers receive products in proper condition and operating quality. This policy outlines the process for reporting product issues, requesting support, and handling eligible returns or replacements.
Support for eligible return requests
Thorough quality verification process
Streamlined replacement process
Expert product assessment
Scalable business solutions
Dedicated assistance throughout
Products arriving with visible shipping or physical damage.
Hardware issues identified under eligible warranty and inspection conditions.
Items received that differ from approved purchase documentation.
Verified operational issues assessed by InfinityPro technical support.
Missing accessories or included system components.
Our support team may assist with troubleshooting and product verification before processing eligible returns or replacements.
Understanding these limitations helps ensure proper product use and maintenance.
Damage caused after product receipt
Alterations without official approval
Damage from incorrect setup
Improper handling or use
Third-party components
Cosmetic issues and normal aging
Note: Eligibility evaluations may depend on technical inspection and deployment conditions.
Our streamlined process ensures efficient handling of eligible return and replacement requests.
Customer submits issue details and supporting information.
InfinityPro support evaluates the issue and troubleshooting status.
Eligible return or replacement requests are reviewed.
Shipping, collection, or servicing arrangements are coordinated.
Replacement, servicing, or support resolution is completed.
InfinityPro may provide troubleshooting assistance and technical evaluation before approving eligible return or replacement requests.
Quick issue identification remotely
App and system issue resolution
Network and device checks
Calibration and optimization checks
Screen sharing verification
Meeting system testing
InfinityPro supports schools, organizations, government, and enterprise customers with coordinated support for larger deployments and multi-device environments.
Coordinated handling of multiple units
Scalable business support
Tailored education support
Location-specific assistance
Priority support channels
Growing with your needs
Approved return or replacement requests may involve coordinated shipping, servicing, or logistics arrangements depending on product category and deployment location.
Coordinated return logistics
Proper packaging instructions
Careful quality verification
Coordinated delivery timing
Real-time status updates
Local servicing support
To request a return, please contact our support team via email at [email protected] or submit a support request through our contact form. Include your product details, serial number, and a description of the issue.
Please provide your product model, serial number, purchase date, a detailed description of the issue, and any supporting photos. This helps our team process your request efficiently.
Process times vary based on the nature of the issue and verification requirements. Our team works to complete evaluations as quickly as possible, typically within 3-7 business days for initial assessment.
Yes, enterprise customers with larger deployments receive coordinated support with dedicated communication channels and scalable workflows to minimize operational disruption.
Yes, many technical issues can be resolved through remote diagnostics and troubleshooting assistance. Our support team will work with you to identify and resolve issues efficiently.
Products with verified manufacturing defects, damage upon arrival, incorrect delivery, or technical issues that cannot be resolved through troubleshooting may qualify for replacement.
Technical support for software-related issues is available through our support team. Software troubleshooting and guidance are included as part of our support services.
For products damaged upon arrival, please document the damage with photos and contact our support team immediately. We will coordinate the return and replacement process.
Our support team is available to assist with troubleshooting, inspections, deployment coordination, and return-related inquiries.
Contact for phone support
Bangkok, Thailand
Monday - Friday: 9:00 AM - 6:00 PM (ICT)
InfinityPro combines enterprise-ready smart collaboration technology with responsive customer support and structured service processes.